Prompt Distributor / Support

Prompt Distributor Support

Use this page for support, payment follow-up, activation, order recovery, and refund guidance. The main path is still to copy the feedback package from the extension and send it from your own email client.

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Preferred route: email the copied feedback package
See support steps Refund policy Chrome Web Store

This is a guided support page, not an in-browser ticket form. Copy the feedback package from the extension first, then send it by email or use the public store listing if a short public comment is more appropriate.

Preferred route: email us directly

  1. Open “Contact support / Give feedback” inside the extension and fill in your summary, reproduction steps, expected behavior, and actual behavior.
  2. Copy the full feedback package. For complex issues, attach screenshots, recordings, or exported logs when available.
  3. Paste the package into your own email client and send it to promptdistributor@163.com.
  4. If you click the mailbox directly, it opens an optional mailto draft with a [Prompt Distributor] subject marker and a feedback template. This shortcut is optional, not required.

This route is best for screenshots, screen recordings, exported logs, order information, activation problems, and refund requests. The support mailbox receives only what you send. It does not automatically upload local prompts, answers, or diagnostic logs.

Orders, payments, activation, and refunds

  • For order lookup or license recovery, start from the license recovery page.
  • If the issue involves QR payment, pending confirmation, refunds, order ID, License reissue, or entitlement, include the order ID and issue details in your email.
  • For payment verification issues, include merchantOrderId, purchase email, payment time, and any available payer / trade hints.
  • One purchase email + License supports up to 5 desktop browser devices; mobile devices are not supported yet.
  • Refund requests are reviewed according to our Refund Policy.
  • Privacy and data handling for activation and recovery are described in our Privacy Policy.
License recovery Refund policy Terms

Public fallback: store listing

  • Use this only for short, public, non-sensitive feedback or ratings.
  • If you need to include screenshots, logs, order information, or a long description, use the email route above.
  • The availability of a review box depends on your Google login state and the Chrome Web Store interface.
  • If the review entry is unavailable, use the support mailbox route.
Open Chrome Web Store

Before you contact us

  • Entry point where the problem happened: side panel, Full Mode, settings, or license recovery.
  • Affected platform, login state, whether you retried, expected behavior, and actual behavior.
  • For payment issues, prepare the order ID, payment time, purchase email, and optional payment screenshot or trade hint.
  • Screenshots, recordings, exported logs, or a copied feedback package help us triage faster.
  • Support requests are subject to our Terms of Service, Privacy Policy, and Refund Policy.
Pro / License Center Privacy policy Refund policy